This page explains what information Clear Mint keeps, why, for how long, and how it is deleted. It supplements our Privacy Policy and works alongside our Data & Account Deletion page. It applies to clearmint.ca, the Clear Mint web app, and related services (the “Service”), operated by Clear Mint, Inc.
On this page:
1. What we keep & why 2. Retention periods 3. Backups & residual copies 4. Deletion & your control 5. Your rights 6. Contact
1. What we keep & why 2. Retention periods 3. Backups & residual copies 4. Deletion & your control 5. Your rights 6. Contact
1. What we keep & why
| Data | Why we keep it |
|---|---|
| Account & profile (name, email, sign-in identity) | To operate and secure your account and address you by name |
| Financial entries you create (income, bills, budgets, goals, debts, assets, notes) | To display your dashboard, projections, and reports |
| Imported & connected data (statements, transactions, balances, last-four account numbers) | To populate and reconcile your dashboard |
| Billing metadata from Stripe (plan, status, last four digits) | To manage your subscription — we never store full card numbers |
| Support communications | To answer and keep a record of your requests |
| Basic technical/usage data | To operate, secure, and improve the Service |
We do not sell your personal information, and we do not use your financial data for advertising.
2. Retention periods
- While your account is active — we keep your data so the Service works and your history stays available to you.
- When you delete a record — deleting a transaction, account, card, or other entry removes it from your active dataset immediately, along with anything imported with it.
- When you delete your account — we remove your personal data from our active systems. We may retain limited records where required by law (for example, tax, accounting, or fraud-prevention obligations on billing records) for the period the law requires, then delete them.
3. Backups & residual copies
For security and disaster recovery, encrypted backups may contain copies of data for a short period after deletion. These backups expire on a rolling schedule, after which the residual copies are overwritten. We do not restore deleted data from backups except as part of recovering the whole system from a failure.
4. Deletion & your control
- In the app — clear data per module or use “Full Reset” under Settings → Data to wipe your account’s data.
- By email — request full account deletion or a copy of your data by emailing support@clearmint.ca. See Data & Account Deletion for the full process and timeline.
- Bank links — disconnect a linked institution at any time; this stops future data retrieval, and you can delete the imported data.
5. Your rights
Depending on where you live (including under Canada’s PIPEDA and provincial laws such as Quebec’s Law 25), you may have rights to access, correct, port, or delete your personal information, and to withdraw consent. To exercise them, contact us using the details below.
6. Contact
Questions about retention or deletion? Email support@clearmint.ca.